Thursday, December 15, 2011
Update On Gerber Warranty.
It has now been exactly 15 days (Dec. 1st) since I mailed Gerber the "Bear Grylls Scout" for warranty replacement and/or repair. They received the package according to the USPS website tracking information on December 3rd. No e-mails. No phone calls. Nothing. According to their website the turnaround time is 3 to 4 weeks. Frankly that's acceptable, but at least letting you know that the package was in their possession would be nice. So we're still within their posted turn around time.
Subscribe to:
Post Comments (Atom)
3 comments:
It always makes me wonder what companies think when they realize we are evaluating them publicly.
My Nephew left his knife in his pants and it got washed. I send it to Gerber Because it was mising parts. They replaced it with a new knife and sent it back. I never heard anything from them just got a package back in the mail
RE My Life Outdoors: Fortunately a lot of companies do watch the blogs and youtube channels in regards to quality control. When I received a bum Leatherman Super Tool 300 and was sent back another bum one...they e-mailed me and said they had been following my blog posts on the situation. Was the "Vice President of Quality Control" or something. Sent me a brand new one and apologized.
Post a Comment